New World Order
In Company Intermediate Unit 9 focuses on life and work in the BRIC countries, Brazil, Russia, India and China. India, of course, is famous for Call Centers. Apparently, they come in different sizes.....
At this Call Centre today, there are four callers. The attendant answers with three different names.
- What three names does the attendant use?
- What does each caller want?
Transcript and links
GIRL
Hello.
FRED
Hello. What the Hell? OK. Hold on. I know. I know.
ATTENDANT
Thanks for calling Viacast. This is Steve. May I have your phone number on your account, please.
FRED
Yes. It’s 310 555 9883.
ATTENDANT
What can I do for you today, Mr Brody?
FRED
Well, I ordered the big fight tonight and my cable’s gone out.
ATTENDANT
I’m sorry to hear that, Sir. What I’ll need to you to do is give me the six digit code located on the bottom of your cable box.
FRED
OK. Give me a second.
ATTENDANT
It’ll be just seconds to check your area.
Mr Brody, the system doesn’t seem to show a problem in your area.
FRED
Well, there’s a problem and the fight’s about to start.
ATTENDANT
I’m going to have to put you on hold for a second, ok… buddy?
Thank you for calling MasterCredit. This is Roger speaking. How can I assist you today?
LADY
Yeah, hi. I recently received my bill and there’s a weird charge for $255 I don’t recognise.
ATTENDANT
Why don’t you give me your account number and we can get started asap.
LADY
What?
ATTENDANT
Asap...
LADY
Who?
ATTENDANT
What?
LADY
OK. 442848372648.
ATTENDANT
Let’s have a looksey. You’re saying you didn’t make any purchases at Sleazy Sal’s Sexporium?
LADY
Heavens, no. Excuse me. Mummy said “Sit still!”
ATTENDANT
It will take a moment to update your file. I’m going to have to put you on hold for a sec. Okay Dokey?
LADY
Okay.
ATTENDANT
Bonjour. Thank you for calling Sky France.
SAM
Hi, I’d like to make a reservation for two for Paris.
ATTENDANT
No problem. Your name, s’il vous plait.
SAM
Sam Wong and the future Mrs Keeno Wong. We’re going to France for our honeymoon.
ATTENDANT
Ah, oui bien, Mr Wong. Please hold while I check the system.
SAM
OK.
ATTENDANT
You’re reached out to HopeLine. My name’s Brian. What’s your name?
DEBBIE
Debbie.
ATTENDANT
What’s on your mind, Debbie?
DEBBI
I hate my life.
ATTENDANT
And why do you hate your life?
DEBBIE
Nobody cares about me anymore.
ATTENDANT
And how does that make you feel?
DEBBIE
Like I’m invisible. Like nobody listens to me at all.
ATTENDANT
And how does that make you feel?
DEBBIE
It makes me want to take a bath with my toaster and end all this misery.
ATTENDANT
Please hold, Debbie.
Thank you for holding, Mr Sam.
FRED
This is Fred, not Sam. You just put me on hold for five minutes.
ATTENDANT
My bad, Sir. The system’s a little slow today. I’m going to have to put you on hold again, OK partner?
Very sorry for the delay. What day would you like to fly to Paris?
LADY
Paris?
ATTENDANT
Sorry. Please hold.
Listen, you’ve got your whole life ahead of you. There’s so much left for you to experience. Don’t do it.
OK, here’s what we’re going to do. Check the connections and make sure everything’s plugged in. Let me know how that works out for you, okay dokey?
DEBBIE
What do you mean?
SAM
Honey, maybe we’re rushing into all of this.
FRED
What the hell is going on? I paid 50 bucks for this goddam fight.
ATTENDANT
I hear you. My bad, sir. I know where you are coming from. Right back at ya.
FRED
Let me talk to your supervisor.
ATTENDANT
My supervisor? No problemo. I’ll transfer you, Okay Dokey?
-- END --
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